The Helpdesk IT is software-related support that a company provides to its employees or users of its products. Read the article to find out what the Helpdesk IT Department at RADWAG does.

What Is the Helpdesk IT?

The Helpdesk IT, also known as: “service desk” or “IT Support”, is software-related technical support that a company provides to its employees or users of its products. The role of the helpdesk IT is not only to respond to failures, but also to prevent potential problems.

What Does the RADWAG Helpdesk IT Department Do?

RADWAG Helpdesk IT is:

• Remote assistance to users
• Consulting
• Accepting reports of defects and failures
• Solving problems.

RADWAG specialists strive to quickly resolve brand products’ software problems reported by users. Our experts not only react to current failures, but also prevent similar problems by educating customers.

In practice, it looks like the user reports a problem which is entered into the ticketing system. The ticket is assigned to the appropriate person. A ticket-documenting system such as ours makes it easier to diagnose if a similar problem occurs in the future and is conducive to spotting an increase in tickets within a specific issue and thus solving the problem globally (for example, by introducing an update).

In order to provide effective assistance and friendly service, RADWAG Helpdesk IT employees use language that users understand. To make communication with them as easy as possible, our specialists connect remotely to their computers.

How to Report a Problem to the RADWAG Helpdesk IT?

It is very easy. Just contact helpdesk.it@radwag.pl and describe your problem. An IT specialist will register it and send you a ticket number in a return email.

You can check your ticket status after you sign up to our support portal: https://radwagit.freshdesk.com/support/login

To do so, click SIGN UP WITH US and then fill in your full name and your email address fields.

When you already have an account on our portal, just enter your email address and password, and then confirm by pressing LOGIN.

Now you can check your ticket status.

And remember: we are here to help you.